Data We Gather

If you reach out regarding corporate floral arrangements or gift services, we gather information you share willingly. This covers your name, business name, email, phone, delivery addresses, and particular specifications for your floral requests. Payment details are also collected during orders, though handled securely via our payment partners.

For our corporate clients, we might collect extra business details such as company registration data, preferred delivery timelines, and budget guidelines to tailor our services to your corporate requirements.

Our site automatically gathers certain technical details when you browse. This includes IP address, browser type, device information, and navigation path through our site. We use this information to enhance site performance and learn how customers discover our offerings.

How We Use Your Information

We primarily use your data to complete flower orders and deliver top-notch customer support. This involves handling orders, coordinating deliveries, crafting custom arrangements per your specifications, and keeping you informed about your service needs.

We also utilize information to enhance our offerings and the online experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better assist the business community in United Kingdom

Information Sharing and Disclosure

CoveNovelForest respects your privacy and does not sell your personal information to third parties. We share information only as needed to deliver our services or when legally required.

We may disclose essential information to trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they supply to us.

We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Protection Practices

We treat the privacy of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted transmissions, and restricted access to personal data inside our organization.

Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Protections

You hold important rights over your personal data. In line with applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.

To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Site Tracking

Our site uses cookies and related technologies to enhance your browsing experience and learn how people explore our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie preferences in your browser settings. However, turning off specific cookies might impact how the site works. For in-depth details on our cookie practices, please consult our Cookie Policy.

External Links

Our site might include links to other websites or services. This privacy policy covers only CoveNovelForest and our site. We are not accountable for how external sites handle your privacy.

We recommend checking the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please reach out to us.